Frequently asked questions
Q: How do I contact customer service?
A: Email us at care@formafinalis.com — we aim to respond as soon as possible.
Q: How do I know my size?
A: A size guide is available on every product page next to the description. Not sure? Email us for personalised help.
Q: Where are your products made?
A: All FormaFinalis pieces are made to order in London, helping us reduce waste and dead stock.
Q: What does “made to order” mean?
A: Your item is only made after you order — this avoids overproduction and ensures a more sustainable process.
Q: Can I change or cancel my order?
A: If production hasn’t started, we’ll try to help. Email us immediately after checkout — once production begins, changes aren’t possible.
Q: Do you accept returns or exchanges?
A: We don’t accept returns or exchanges for change-of-mind or wrong sizes due to our made-to-order model.
Q: What if my item is faulty or incorrect?
A: If your item arrives damaged or wrong, email care@formafinalis.com within 48 hours. We'll resolve it quickly.
Q: Do you ship internationally?
A: Yes — international shipping is available to selected destinations. Rates are calculated at checkout.
Q: What couriers do you use?
A: Royal Mail Tracked delivery for all UK orders.
DHL for all overseas orders.
Q: Will I need to pay customs or import duties?
A: International customers are responsible for any applicable customs or import charges.
Q: How much is UK shipping?
A: Royal Mail Tracked — £6.99
Q: How long does order processing take?
Every FormaFinalis piece is individually made to order. This approach allows us to reduce waste, avoid overproduction, and ensure each garment is crafted with precision and care.
Please allow approximately 3-5 business days for your order to be produced and processed. Once complete, your order will be dispatched via 48-hour tracked shipping.
You’ll receive full tracking information the moment your order leaves our studio, allowing you to monitor delivery in real-time.
We are committed to dispatching orders as swiftly as possible while maintaining our production standards.
Q: How long does UK delivery take?
A: Once dispatched, delivery takes 1 business day via Royal Mail Tracked 24.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, Apple Pay, Google Pay, and PayPal.
Q: How do I care for my FormaFinalis garments?
A: Wash inside out on cold gentle cycle
Do not tumble dry
Iron on low heat only
Avoid bleach or harsh chemicals
Q: When is your next drop or sale?
A: All releases are limited. Sign up to our newsletter to be the first to know.