FAQ's

Welcome to the FormaFinalis FAQ Centre. Here you'll find clear answers to our most common customer queries — from sizing and production to shipping, returns, and more.

If you require further assistance, our team is always here to help.

Frequently asked questions
Q: How do I contact customer service?

A: Email us at care@formafinalis.com — we aim to respond as soon as possible.
Q: How do I know my size?

A: A size guide is available on every product page next to the description. Not sure? Email us for personalised help.
Q: Where are your products made?

A: All FormaFinalis pieces are made to order in London, helping us reduce waste and dead stock.
Q: What does “made to order” mean?

A: Your item is only made after you order — this avoids overproduction and ensures a more sustainable process.
Q: Can I change or cancel my order?

A: If production hasn’t started, we’ll try to help. Email us immediately after checkout — once production begins, changes aren’t possible.
Q: Do you accept returns or exchanges?

A: We don’t accept returns or exchanges for change-of-mind or wrong sizes due to our made-to-order model.
Q: What if my item is faulty or incorrect?

A: If your item arrives damaged or wrong, email care@formafinalis.com within 48 hours. We'll resolve it quickly.
Q: Do you ship internationally?

A: Yes — international shipping is available to selected destinations. Rates are calculated at checkout.
Q: What couriers do you use?

A: Royal Mail Tracked delivery for all UK orders.

DHL for all overseas orders.
Q: Will I need to pay customs or import duties?

A: International customers are responsible for any applicable customs or import charges.
Q: How much is UK shipping?

A: Royal Mail Tracked — £6.99
Q: How long does order processing take?

A: Each item is made to order

Please allow up to 3 business days for production

Orders ship with 24-hour tracked delivery after processing

You’ll receive full tracking details by email.
Q: How long does UK delivery take?

A: Once dispatched, delivery takes 1 business day via Royal Mail Tracked 24.
Q: What payment methods do you accept?

A: We accept all major credit/debit cards, Apple Pay, Google Pay, and PayPal.
Q: How do I care for my FormaFinalis garments?

A: Wash inside out on cold gentle cycle

Do not tumble dry

Iron on low heat only

Avoid bleach or harsh chemicals
Q: When is your next drop or sale?

A: All releases are limited. Sign up to our newsletter to be the first to know.