Frequently asked questions - SHIPPING
How long does it take to receive my order in the UK?
Each piece is made to order. Please allow up to 3 business days for production, followed by 24-hour tracked UK delivery.
Do you ship internationally?
Yes, we ship worldwide. Delivery times vary depending on your location and customs procedures.
How long does international shipping take?
For Europe, allow 10-14 business days after dispatch. For the rest of the world, allow 10–14 business days.
Is tracking provided for all orders?
Yes. You’ll receive a tracking link via email once your order has been dispatched from our studio.
How will my international order be delivered?
For international orders under 2kg, we use Royal Mail International Tracked for secure and reliable delivery.
For packages over 2 kg, we ship via a reputable third-party logistics partner who selects the best delivery route using trusted international couriers — including DHL, FedEx, DPD EURO, Transglobal, UPS, and USPS.
The courier is chosen based on your location and the most efficient, cost-effective option at the time of dispatch.
Do you ship to PO boxes or military addresses?
Unfortunately, we do not ship to PO boxes or military APO/FPO addresses at this time.
Will I need to pay customs or import fees?
For international orders, customs duties or taxes may apply. These are the responsibility of the customer.
Can I change my shipping address after placing an order?
If your order hasn't entered production, we may be able to update your address. Email care@formafinalis.com as soon as possible.
Do you accept returns or exchanges?
As each item is made to order, we do not accept returns unless the item is faulty or damaged.
What if my order arrives damaged or incorrect?
Please email us immediately at care@formafinalis.com with photos of the issue. We'll work quickly to resolve it.
Why do you make each item to order?
This model helps us , avoid mass production, and ensure each garment is crafted to the highest standard — consciously and sustainably.